Customer Support Insights & Tips

Expert advice on helpdesk management, customer service best practices, and how to improve your support operations for better customer satisfaction.

Customer Service Tips Helpdesk Best Practices Performance Optimization
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The True Cost of Legacy Helpdesk Software

If your IT team is still using a legacy helpdesk system that “gets the job done,” you may think switching platforms isn’t a priority. But outdated tools often cost more than you realize — not just in licensing fees, but in productivity, user satisfaction, and even staff retention.

Admin User
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7 Signs Your IT Team Has Outgrown Email-Based Support

When IT teams hear “ITIL,” the reaction is often a groan. Many see it as bureaucracy, red tape, and processes that only massive enterprises can realistically adopt. But ITIL — the Information Technology Infrastructure Library — doesn’t have to be overwhelming.

Admin User
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