Complete Helpdesk Software Features
Advanced customer support software with ticket management, live chat, automation, knowledge base, and analytics. Everything your team needs for exceptional customer service.
Essential Customer Support Software Features
Comprehensive helpdesk features designed to streamline your customer support operations and improve response times.
Advanced Ticket Management System
Manage all customer communications in one place. Email, chat, social media, and phone inquiries automatically become organized tickets.
- Email integration with any provider
- Live chat widget
- Social media monitoring
- API integrations
Inbox
3 urgentAutomation Rules
ActiveSmart Automation
Automate repetitive tasks and route tickets intelligently. Set up custom rules that save time and ensure consistency.
- Intelligent ticket routing
- Automated responses
- Escalation workflows
- Custom triggers and actions
Advanced Analytics
Get deep insights into your support performance with comprehensive analytics and customizable reports.
- Response time tracking
- Customer satisfaction scores
- Agent performance metrics
- Custom dashboards
Performance Dashboard
Additional Features
More tools to enhance your customer support operations
Live Chat
Embed a customizable chat widget on your website for real-time customer support.
Knowledge Base
Create and manage a self-service knowledge base with articles, FAQs, and guides.
Mobile App
Manage tickets on the go with our native mobile apps for iOS and Android.
Integrations
Connect with 200+ tools including Slack, Salesforce, Shopify, and more.
Security
Enterprise-grade security with SSL encryption, SSO, and GDPR compliance.
Team Collaboration
Internal notes, @mentions, and real-time collaboration tools for your team.
Ready to Experience These Features?
Start your free trial today and see how Loopdesk can transform your customer support.